Absolutely unacceptable
Absolutely unacceptable! Not suitable for human habitation! The grounds are filthy with left over cigarettes, joints, alcohol cans littering the pathways as well as pillows lying in the middle of a very large puddle. Windows and double glazing units are literally black, empty coffee cups on the outer sil. Whilst collecting keys on arrival serval people returned explaining they could not stay. My family waited in the car and they witnessed people climbing in the windows. The buildings look like something from Chernobyl. The 'apartment' was just as filthy outside as it were inside. Our apartment came with the bonus of a poo in the toilet, dead flies on the windowsills and a stench that burnt your nostrils. Ashtray galore and not a single fire alarm in sight. Parts of the building were missing outside, exposing infrastructure. Needless to say, we didn't stay and left very quickly after complaining. Shame on The Sun for having partnered with Pontins! Also want to mention the abundance of single men. Not sure why they would pick a children's holiday destination and not sure why Pontins is allowing the bookings either! A disgrace of a place. It needs to be shut down!

PRESTATYN PONTINS
So we booked a sun holiday to Prestatyn Pontins and I can’t sing their praises enough! We had a few issues on the first day door wouldn’t open and then no hot water but very swiftly the man moved us rooms and sorted everything out. No complaints there. The entertainment staff especially BLUE COAT MAX! What an entertainer, he had my whole family up on stage almost every night we was there, involved everyone, made us all laugh and we won several bottles of wine! (Can’t complain) max made my children feel very welcome and he is such an asset to the staff at Prestatyn! Because of him we are looking to rebook again & it is true only takes one person to make a holiday! Such a polite, friendly person who should be recognised for this! Good luck max and hopefully see you again soon! From the crazy party who won all the wine from 28/03/2022-01/04/2022

Pontins - Prestatyn Sands
I'll start this review with the staff who i dealt with on reception as they were very friendly and helpful. They obviously have so much experience with dealing upset (there was a good few around me too) and I do genuinely mean very upset guests and for very good reasons! And they are the only reason this place gets a single star. Like many reviews we've read about the place, we thought i can't be that bad! BUT as soon as you enter the place its like its been left uncared and no money invested into the site since the 60's, 70's -80''s even the buildings are all damaged, cladding missing hanging off the walls windows smashed. Whole blocks fenced off they've obviously been condemned. It's like a council estate i grew up on in the 80's. The Queen Vic pub onsite looks like something off the TV programme Shameless! The whole place really is in a terrible state of affairs. We booked up and paid for the upgrade so all in nearly £400 to get upgraded apartment to sleep 4! We got our upgraded apartment/block and: 1. Walking upto the block and you clearly see the building looks like it's going fall down, concrete beams supporting the landing area's missing large chunks of concrete and its exposed steel reinforcement bars all on show and very rust rotten. The staircase to the upper floor again missing chucks of concrete, I genuinely don't think its a structurally safe building. 2. The surrounding area around the block has large tree branches lying around and bags of whatever lying around, really not safe for children to be playing or running around. 3. On walking up to apartment we could see in through the patio door into the apartment and clearly see the pull out sofa bed had been clearly damage and not safe to sleep on. 4. We got inside and the sofa was filthy, plastic wrappers and bits of whatever on it, My partner pulled the sofa out and we could see what looked like animal droppings on the floor. 5. The apartment was tiny, you literally could just about swing a cat in there, some upgrade! I'd hate to think what the standard chalets look like. 6. We could see some of our fellow guests staring into my car looking to see what they could steal, we'd literally been in the apartment for only 10mins. Reception did offer to move to another part of the upgrade side of the site. However I really didn't feel it would be safe to leave the car onsite anywhere. 7. We had a quick look at the on site restaurant 🤣😂 I've experienced better onsite builders Cafeterias it ain't no restaurant. 8. Whilst taking the keys and linen back to the reception, my partner was sat in the car with my daughter when they were approached by drunken fool kept knocking on the window of the car telling her to open the f###ing window and then the door. Seeing my daughter in tears and clearly upset he's walked off laughing. I reported the incident to the site reception and the girl on reception apologised immediately and told me they would get security onto it straight away, but didn't see anyone trying to do anything about it. You would've thought the manager would have been concerned enough to get off his ar#e and come out of his office to see me, but nothing. Please don't stay here its not fit for purpose! Will be complaining to the Sun newspaper and obviously Pointon its an embarrassment of a place, more of a war zone than relaxing holiday site for the family.

Booked at pontins via the Sun…
Booked at pontins via the Sun newspaper offer. Did the booking on line and had to pay for 4 places despite only 2 of us going. OK, still a cheap holiday. Then you have to pay in advance for the on site evening meal. Bit expensive but still a cheap break. So far so good. Until I had an operation rescheduled and I couldn't go. I tried to contact them by phone (at least 10 times), not answered. Tried emailing and texting, no response. Eventually got through on the phone but the woman was so very far from helpful or able to be understood it was a joke. After a long frustrating call we got to the stage where she wanted the names of the friends who would now be going with my wife. When I started with Mrs , she stopped me and said because the booking was in my name I.e Mr there would be a £15 charge to change it. At this point totally lost the plot and very impolitley told her where to stick the holiday. REGARDLESS OF THE PRICE DON'T GO TO ANY PONTINS SITE.

Brean sands
Absolutely fine for what it is. Expect to take a pack of anti bac wipes and you will be just fine. It's cheap. You wouldn't expect a 5 star experience for a 1 star price. The entertainment was pretty good and it was great value for what we paid.

Terrible
Unfortunately we will not go there no shower door handle broke food e.g breakfast terrible parking horrendous not a lot of entertainment like Rudd only 2 bad WiFi

Only wish I could leave minus stars
Only wish I could leave minus stars, had the misfortune to stay at Brean sands recently and have to say it is the most disgusting place I have ever encountered, I grew up going on caravan and chalet holidays but this is something else, I generally don’t like to complain as you will see from my other reviews, almost all are positive, this place is genuinely awful and not worth the money even when discounted, even my 4 year old said we can’t stay here after walking through the door, and don’t expect an actual bed to sleep on, it’s a crap fold down sofa for the adults, heaven forbid you want to charge any of your devices as sockets are almost non existent, but if you are foolish enough to book here, make sure you complain on site!!! As complaining after doesn’t count!!

I have given 4 stars because I like…
I have given 4 stars because I like going to pontins pakefield with my family. My issue is we booked as a family 3 children and 6 adults for Feb half term. We booked a few months before christmas and was sent a email saying book by 12 oclock to get an amazing deal you wont get a better one we were lead to believe, then the week before we were due to go, an email came through to tell us with two paying adults 1 child goes free. I sent emails to them saying this is unfair as we are paying for our children, as a gesture of goodwill could we please have a credit note for the chidrens amount, as we have been coming to pontins for years. I got an email back saying they would not do anything as per terms and conditions which I understand but I do think this is a bad policy and totally unfair, I will not be rushing to book again.

If I could score less I would
If I could score less I would! Avoid at all costs! Took my daughter to Brean Sands accompanied by my sister and 6 year old nephew. Within half hour of arriving and waiting to check in my daughters phone disappeared from her pocket whilst a woman with a child was asking me for change. We searched everywhere in the lobby to see she had dropped it but nothing. I asked reception if they could look on CCTV to see if someone had gone in her pocket and they said no, I asked them to phone police and they said no, I asked for head office number and name of the the receptionist I was talking too who was rude and dismissive and he said no but my name is Matthew with two t’s! by this time I had two children crying and shaking.. the manager then came and said they would look on the cctv…a lady came was in the queue waiting to book in and asked why we were distressed and stated she had found a phone outside of pontins on a grass verge! Thank god for her but as for pontins - it was disgusting and we didn’t stay and left!

Yeah
Yeah, ok might not be 5 star but there is loads to do and there is plenty of entertainment for the kids. I brought my son here who is 9 and as long as he enjoyed it that’s all that matters. Rooms are cozy and heat up rather quick with the little electric heater they provide and yes ok the hot tap in the bathroom didn’t work but you know what I enjoyed my stay and so did my son and the people here are really friendly. Thank you pontins :)