Great company been using them for over…
Great company been using them for over 25 years, freindly staff and good products. Would highly recommend .

Good customer service and decent products
Good customer service, I got through to a human being who was very helpful. Tiles arrived on time and are good value for the price.

Lovely service from your Ash Vale site
I went over to your Ash Vale site last week, and the gentleman in there (Tom) was just wonderful. He could not have been more helpful, and was more than happy to talk through options with me. He was extremely patient, which was really appreciated, as I needed advice on waterproof boarding and felt a little out of my depth!

Definite recommendation
Have used this company twice now and on both occasions the service has been excellent. The items have been dispatched straight away and arrived well packaged.

Great Service - Good quality Tiles
Ordered a sample tile which came within just 2 days and was very well packaged; on the back of this sample I then ordered the tiles I needed for my project which were delivered within just a couple of days of placing my order. Well packaged; excellent quality. Would definitely use this firm again. Great service.

Lovely tiles, great service
Visited the Brentford showroom when it reopened after 2020 lockdown one, to view a specific colourful wall tile I'd seen online. I took a sample away to consider. We returned, ordered and paid in store rather than online because there was a seasonal discount notice on the tiles which had expired during the lockdown, but it had been agreed it would be honoured. Grant was very helpful in arranging a 'pick & pack' and they held the tiles for a couple of months until I was ready to take delivery (which was arranged very easily via email). I was a little bit worried as I saw online the tiles had gone out of stock but there was no need to be. Delivery came as scheduled, well packed, tiles all in perfect condition, delivery man was helpful and pleasant. We later decided to tile another area and needed another box. The tiles were back in stock so my partner visited the Ash Vale store as he was in the area that day and with its trade counter it was easier to pick up a box there. He took the original order form, and I think the price charged was the same as the first order i.e. discounted. The tiles look great, really vibrant, and the bathroom might just be our favourite room in the house :-). We are very happy customers.

Great products, however...
Great products however terrible customer service. Ordered over £,0000s worth of tiles. We were missing 3 boxes- the company was completely inflexible about giving us the same discount that applies to ordering large quantities and of course wanted to charge us £40 for delivery. This is not the way to ensuring that customers return to you for their future projects! And we have another one now.. which is to redoing the floor in our kitchen but guess what London Tiles: we will be ordering from another company. You have lost a customer over your greed and inflexibility. I don't have our order in hand else I would provide it but lets see if you even bother to respond to this review.. as my comments on Twitter were ignored.. Update: My reviews here and on Twitter were caught by the NEW e-commerce manager. He put me in touch with the MD of London Tile who is extremely customer services focused. He was genuinely concerned about my feedback and explained that what happened is certainly not the way London Tile conducts business. This is far more in line with a company that sells such high quality products. Therefore, I am now updating the rating to 5 stars and can confirm that we will return to doing business with London Tile. It was not a matter of money (that was however refunded - thank you once again) but an overall dissatisfaction around the lack of what appeared to be a customer service centricity. Mistakes can happen but the way they are rectified is what matters and in this occurrence, thumb up to the e-commerce manager and the MD of London Tile.

good customer service - returns costly
love the tiles, good customer service on ordering, delivery on time - although try and order correct amounts as the return % fee charge is steep and you have to pay for your own return pallet service.

Received sample in a timely manner
Received sample in a timely manner. Good service so far

Excellent service with fast delivery
Excellent service with fast delivery, couldn’t recommend enough.