Categories > Travel & Vacation
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Ian chapman reviewed: EAP Manchester
Scam
Used this service on 13/05/2022 to 24/05/2022 got car back covered in shit with half a tank of diesel gone and money missing from car
LC
LC reviewed: EAP Manchester
Avoid at all costs
Paid for meet and greet. Landed at midnight and were left waiting over 2 hours. No one communicated what was going on, we were lied to, hung up on and then it transpired they had lost our keys!!!!! They told us our only option was to pay for a taxi home out of our own pocket (£200) and then try to claim it back.
Now trying to sort a refund and no one is responding to any messages.
AVOID THIS SHAMBOLIC COMPANY AT ALL COSTS
SM
Mr Stuart Matthews reviewed: EAP Manchester
Car returned with a huge scratch/dent…
Car returned with a huge scratch/dent on the front bumper. No apology , no comeback as i didn't see it at the time of pick up. TBH who checks the car in the dark after an eight hour flight in the freezing cold . lesson learnt. would avoid.
KM
kevin morley reviewed: EAP Manchester
Helped us in our hour of need, but collections could be better.
Arriving in car park West, to be NOT greeted by Manchester Valet Parking Ltd., (their record is atrocious!) we chanced across 'Babs' from EAP Manchester, collecting a car. We asked if he could also take out car, for 3 weeks, he was happy to do so and charged the same price as we'd paid M.V.P.Ltd.
We could have kissed him, the alternative was c. £1,000!. On arriving back though, took 50 minutes, 5 phone calls, 'have we got your car/ are you back early or late/are you sure we've got it/ I'll have a look around the pound & get back to you', so, under the circumstances we were getting pretty concerned, but finally, 50 minutes later, our car arrived, so HUGE thanks for helping out, but, could be more organised when it comes to collections.
S
Steve reviewed: EAP Manchester
DON'T RISK IT!
Not much I can add that hasn't already been said.
Car returned damaged and absolutely filthy inside and out. Sweet packets, sugar sachets, you name it, it was left in the car.
They don't reply.
Criminals.
AV
Miss A Vint reviewed: EAP Manchester
Do NOT trust them with your car.
If I could give this company less than 1* I would.
I called to say I was arriving to be told they needed 10minutes so had to drive around for 10minutes even though I had called 30minutes prior and no issue was raised that the time wouldn’t be okay.
Upon return, I tried to call them for over half an hour with the phone just going to voicemail and had to call the police to help me find another number for this company. When they finally answered I was told there was a technical issue and my car would be 10minutes at this point I’d been waiting with two children for an hour. 15minutes still no car so I called back to be given abuse by the call handler who told me “if you carry on I’ll fxxking make you wait longer for your car” then hung up on me. Finally, after an hour and a half, I got my car for it to not have been cleaned even though I booked a mini valet. I have tried every day to contact this company to no avail for a partial refund so currently trying to get a refund from my bank. AVOID AVOID AVOID.
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Ermigoat reviewed: EAP Manchester
AVOID !!!
Car was dropped off in a complete rush covered in bird droppings, £6 coins for exit left in car were gone. Windscreen had huge round chip in it, windscreen not repairable. Phoned the driver straight back whilst still in car park he said he never noticed and was sorry but we’d have to email the company. Of course they will not accept any liability for anything! Completely stressful experience. Will be going to small claims court. Booked through CPD comparison site so had no idea we were using this company. AVOID
C
Chris reviewed: EAP Manchester
Awful company
Awful company, arrived back in UK no problems then had trouble getting through to them and was fobbed off with times. Ended up waiting 40 minutes in car park for the car with 2 small children. All you want to do is get home after your hols. Never use these again.
AL
Alex Laski reviewed: EAP Manchester
Left damages to my car refuse to accept…
Left damages to my car refuse to accept liability.
Never use them.
NB
Nicola Bell reviewed: EAP Manchester
Avoid
Avoid
What a shambles this company is waited ages for our car be returned
Rude arrogant staff
Not the meet and greet service I thought I was booking, also cost me £6 drop off and another £6 to get out , wasn’t on the booking when I made it , wish I’d read reviews ,