We will never use this company again
We will never use this company again. Rented a Thrifty car through this company and had to cancel two months before we were to use the rental car. Could never get a contact with this company either by phone or email. Thrifty was able to cancel the car but not give a refund. That had to come from airportrentalcars.com. The elusive company that doesn't return emails or phone calls. NEVER AGAIN!!! Unfortunately for Thrifty cars, this has left such a bad taste we won't use them either. Folks my advice....there are lots of rental car options out there. Airportrentalcars.com should not be one you use.

This is a HORRIBLE company (subsidiary…
This is a HORRIBLE company (subsidiary of Priceline)! Do NOT deal with them EVER. I tried booking a car with them, and their website kept giving me errors stating that there was a problem with reservation and it could not be made. I tried again with the same company, same day rental and same exact vehicle, again---same Error. It said reservation could not be made. I did not get any emails about any reservation numbers or bookings being made. I only got errors of no reservation being possible. I assumed no bookings went through. The next day: I found out from the rental company (Dollar) that they had two cars booked for me for the same day at the same time. Luckily They called to confirm. I checked my statements and it said this Airportrentalcars had charged me TWICE for a total of around $900!!! I called them and they refuse to give me a refund for both of them saying no cancellation allowed. They finally gave me refund for one and even that if for less amount than what is on my card statement. They refuse to give me refund for the other booking for the exact same thing!! This website has HORRIBLE customer service. I have put a dispute on these charges. It is NOT my problem that their website gave me errors when booking. When I called them they said "sir you could have called us to check if the reservation went through"..What??? I will NEVER deal with Priceline Again!! This is a subsidiary of Priceline. Screw Them!

Very bad experience with this company
Very bad experience with this company, will never rent a car with them. They charged twice on my credit card and when I picked up the car another extra $127.00. This company it’s just a rip. Bertha A.

We rented a van for 7 people for our…
We rented a van for 7 people for our trip to Cozumel and were assigned Alamo as our rental car company from airportrentalcars.com. When we showed up at the Alamo rental location at the Cozume Airport they stated that airportrentalcars.com had overbooked them and they did NOT have a car for us. We ended up going to Budget next door and paying twice what our reservation was for with Alamo. DON’T DO BUSINESS the them THEY ARE A JOKE and Alamo would NOT STAND BEHIND the reservation.

TERRIBLE REPS AND SUPERVISOR!!
TERRIBLE REPS AND SUPERVISOR!!! we had to cancel our trip due to Covid-19 and they will not refund our money.. even during the pandemic! Ridiculous and the fact that they use an off shore custoner service team is ridiculous....DO NOT USE THEM!

Doesn't return guarante of 670eur and…
Doesn't return guarante of 670eur and add some services fees whitout teling nothing to the customers!!! « « « Bonjour Mr. Xxxxx, Nous venons juste de recevoir une note venant de Mex Rent. Veuillez lire ci dessous. Le client a payé pour le service en dehors des heures d'ouverture, la réduction du dépôt de garantie pour réduire le dépôt de responsabilité de $3000 à $100 et l'ajout de pneus d'hiver. La retenue de dépôt de responsabilité de $100 a été annulée à la fin du service à la clientèle. Cordialement Pierre Ngog Service a la clientele, Airport Rentals » » » »

Never again!
First off all you will never receive the car ordered, everytime a similar one. Depending on the car you rent a garantie its token on your visa card (for me 700eur) i rent the car from 24/12/19 to 02/01/2020 and at this day no garantie back. I open a complainte to the airportrentalcar because of MEXC Otopeni bucharest rentalcar as i toke the rental on their website. 1st email received, they are going to check the detail and come bqck to you in max 10 day, 10 days after they just ask you if everything allright now and you reply that NO still NOT and you receive again an email to wait 10 more days. What a crapy service!!! Now i make oposition at my bank for all the payement!

This site is an absolute joke
This site is an absolute joke! You’ll be guided to boom through sites that won’t even have cars or be open! It’s a joke! Then their customer service support is a bigger joke. Maybe a robot. Never rent or use this site just pay the extra money

Do not trust this rental site
Do not trust this rental site. Had great service until now. Rental car booked for 11pm pickup at Pearson International... Payless rentals closed at 11pm. Listed as on site airport rental but we had to take a train and then take a shuttle bus to the rental outlet to get your car(not stated on airport rentals site)-(shuttle stops at 11pm when Payless closes) Since Pay less was not open we had to rent a car from another place at the airport for a day. We drove back to pick up our rental at Pay less and were told they gave ours to someone else. They did not honor our original Airport rentals agreement and we were charged 200$ more for different car and shorter rental period. Sent them a detailed email and just got back a form letter saying they could cancel my rental for me... they didn't even read my email. Edit

Insurance Fraud- don't buy!
Don't buy the insurance from airportrentalcars. It will not be accepted at the time of car pickup. I called the insurance company that I prepaid the coverage with to advise it's not being accepted, and they claimed they would call them and get it refunded once I return the car, or else they will refund me directly. BUT that is not what happened. Airportrentalcars insurance claims they researched my reservation and their insurance was honored, and I wasn't charged additional insurance. I have the receipt and charges in hand and they don't even want it or to prove that I was charged. They said the car was returned and the case was closed. They offer no help and no alternative. You will be stuck paying doubled insurance. Horrible customer care and no concern!