Very bad
9 months waiting for a refund and now not even communicate

La pire compagnie
J'ai acheté un billet d'avion en septembre 2014 et j'ai reçu un courriel me disant que mon billet était annulé. Près de 10 mois plus tard, je n'ai toujours rien reçu. J'ai du effectuer les recherches moi-même afin de constater qu'ils avaient été bel et bien remboursé depuis l'automne 2014. Après de multiples courriels, j'ai reçu un chèque. Cependant, lorsque je l'ai déposé à la banque, il a rebondi. Il était sans fonds! C'est la pire compagnie qui soit et je déconseille à tous de faire affaire avec eux. Nous devrions intenter un recours collectif contre eux. Cette compagnie ne vaut même pas une étoile!

Never received refund
My flight has been cancelled by the aircraft company and AirFastTickets never refund me. I ask them multiple times by email and by phone. They said my refund is in high priority but after 10 months, I'm still not refunded. I will never use AirFastTickets again. Awful experience.

no response
i have been waiting for a refund for 12months now,i have sent numerous emails and now they are not responding to any,i would not recomend this company to anyone .

Worse service I have ever received! DO NOT USE!
After the company made an incorrect booking on my card and admitted the sale had gone through twice and was their mistake they have still not refunded my money! , I have spent four months listening to their excuses and the matter has still not been resolved! The worse company I have ever used!

Invraisemblable
En juin 2014, j'ai acheté un billet pour la France à 1104$; quelques jours plus tard, j'ai dû annuler mon voyage ; de ce fait Airfast a soustrait du montant des frais de service; et donc remboursement de 887$ sur mon compte aux alentours du mois de septembre 2014. Nous sommes le 17 mars 2015 et toujours rien. J'ai appelé à plusieurs reprises, parlé même à un superviseur; personne n'a été en mesure de me dire quand j'aurais mon remboursement. J'ai aussi écris à leur département de plainte, aucun retour. Aujourd'hui encore j'ai appelé et chose étrange plus en mesure de parler à qui que ce soit. numéro composé 1-855-524-7327 Comme on dit ici au Québec, j'en reviens pas, un vrai cauchemar. Je ne sais plus quoi faire pour récupérer mon argent... C'est inimaginable. Mon numéro de booking AFT641743

Overcharged
Agreed a purchase price in GBP. Looked at my credit card statement afterwards to find Airfasttickets had put the transaction through in Euros and had overcharged me by around £80. No answer when calling them. Had to file a dispute with my credit card company in order to get the price difference refunded to me.

Airfasttickets - Failure to refund
I booked a flight through this company (AirFastTickets), to travel in mid June.The company contacted me several days before my flight to inform me that the flight has been cancelled, and they informed me that I was eligible for a full refund. I contacted them several times through e-mail and phone and they keep saying it's being processed in the accounting department. So far it's been more than 7 months and I am yet to be refunded. Every time I call, all i get is false promises about my refund coming in soon. I have tried to contact their accounting department, but they tell me that is not possible and that my case is high priority.But it's been high priority for more than 6 months and I've yet to see my refund.

Avoid at all costs
We booked return flights from UK to Ecuador for £750, which was cheaper than competing websites by around £50. However, since making the booking my experience with Air Fast Tickets was absolutely abysmal. They overcharged us by £80 for no apparent reason, something they originally denied outright, and it took multiple screenshots of bank statements to prove this. The communication within their team was really poor, as I was told eventually that the £80 would be refunded, and that it was with the 'relevant department', who would resolve it within 14 working days. To cut a long story shot I only got the refund (minus a 'transaction fee'(!)) about 4 months later, after sending over twenty emails and making numerous phone calls and sending two formal complaint letters, the second threatening legal action. During this process I was told a good few times that there was no manager whom I could speak with, or that someone would call me back, and they never did. To make things worse Air Fast then contacted us saying the flight times had been changed, meaning our holiday was curtailed by 2 days, which obviously caused problems with our itinerary. Basically, I would never ever use them again and I would discourage anyone doing so. They came across as understaffed, under-trained, under-managed and generally incompetent.

Avoid at all cost!!
I recently booked a flight from England to South Africa and unfortunately I had a bereavement in the family which subsequently meant that I could no longer take my trip. I sent over 20 emails to Airfast who did not care about my circumstances as they have already received their money. I attempted to change my flight but was initially informed that this would not be possible as they gave total control of the ticket to the airline. I then contacted the airline and they told me that Airfast actually has the power to amend details on the ticket itself, contrary to what I was told by Airfast. Airfast contacted me today (07/01/15) by phone and informed me that I had to pay an additional £400 to change the dates on my ticket (however this amount is an ESTIMATE as they have to wait for confirmation from the airline but it won't be less than £350) - I could buy another ticket for that price. To say that I am fuming is an understatement! Well I had to cancel my flight in the end and apparently will receive only my air tax back, although this remains to be seen. This company is untrustworthy, unreliable and has no customer service. All they do is defraud people of their money with no intention of providing a service. Please do not do business with them.